State Farm® Insurance Agent Staci Howell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katrina Drake
July 27, 2026
5
out of
5
rating by Katrina Drake
"Service is always pleasant"
Daniel Pizzuti
July 24, 2026
5
out of
5
rating by Daniel Pizzuti
"Easy to deal with and always good at helping me understand things to make best decision for my family. Ana, Priscilla and Shannon are always super helpful"
We responded:
"Daniel,
Thank you so much for your kind words! It's wonderful to hear that you find it easy to work with us and that we help you understand your options to make the best decisions for your family. We're thrilled that you find Ana, Priscilla, and Shannon super helpful. Your feedback means a lot to us!
- Staci"
Wendy Morgan
July 23, 2026
5
out of
5
rating by Wendy Morgan
"Spoke with knowledgeable agent who provided great customer service."
We responded:
"Wendy,
Thank you so much for your kind words! It's wonderful to hear that you had a positive experience with our office. Providing great customer service is always our aim, and we're thrilled to know you felt well taken care of. If you ever have any questions or need assistance with your insurance, feel free to reach out.
- Staci"
Oscar Duran
July 23, 2026
5
out of
5
rating by Oscar Duran
"Excellent, professional and thoughtful service is a hallmark of the staff at Staci Howell-State Farm Insurance!!!"
We responded:
"Oscar,
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent, professional, and thoughtful. It's always our aim to provide a positive experience for our customers. We appreciate your feedback and look forward to continuing to serve your insurance needs.
- Staci"
Benga A
July 21, 2026
5
out of
5
rating by Benga A
"Really pleased with the quality of their insurance service. The staff is friendly, helpful, and consistently makes every interaction positive."
We responded:
"Benga,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with the quality of our insurance service and that our team has made your interactions positive. It's always our aim to provide friendly and helpful service. We truly appreciate your support and look forward to continuing to serve you!
- Staci"
Robin Lee
July 20, 2026
5
out of
5
rating by Robin Lee
"My agent was very courteous..patient nd helpful with my insurance needs. Simple n fast. Thank you Staci"
We responded:
"Robin,
Thank you so much for your kind words! It's wonderful to hear that your experience with your insurance needs was simple and fast. I'm glad I could be courteous, patient, and helpful. Your satisfaction is very important to me, and I appreciate you taking the time to share your feedback.
- Staci"
Matt SantaMaria
July 10, 2026
1
out of
5
rating by Matt SantaMaria
"They’re happy to give you with homeowners insurance. Happy to collect your annual dues. But they will drop you the second you actually USE your insurance. Even if it’s a legitimate reason, even if it’s something you had no ability to prevent, even if it’s a modest amount. They. Don’t. Care.
Please please please GET YOUR INSURANCE FROM SOMEONE ELSE!!"
We responded:
"Matt, I’m sorry to hear about your frustration with your insurance experience. We understand how upsetting it can be when a claim does not turn out the way you expected. At our office, we value our customers and take their concerns seriously. While claim decisions and policy actions are handled according to State Farm guidelines and the details of each individual situation, we are committed to providing support, answering questions, and helping our customers understand their coverage. We would appreciate the opportunity to discuss your concerns and learn more about what happened. Please contact our office directly so we can assist you. - Staci"
jeb busse
July 8, 2026
5
out of
5
rating by jeb busse
"Kelly was so helpful getting mobile access fixed. She was very professional, courteous, and helpful."
We responded:
"Jeb,
Thank you so much for your kind words! I'm thrilled to hear that Kelly was able to assist you with getting your mobile access fixed and that you found the experience professional and courteous. We truly appreciate your feedback and are always here to help with your insurance needs.
- Staci"
Luk Schorner
July 7, 2026
5
out of
5
rating by Luk Schorner
"Staci and her team are awesome and I love how they always checking up on you and informing you of any changes."
We responded:
"Luk,
Thank you so much for your kind words! It's wonderful to hear that you appreciate the efforts we put into keeping you informed and checking in. We're thrilled to have you as part of our community and are always here to help with your insurance needs.
- Staci"
Crystal Jordan
June 25, 2026
5
out of
5
rating by Crystal Jordan
"They are so informative and friendly. I would recommend them to everyone!"
KISHORE NARALA
June 22, 2026
5
out of
5
rating by KISHORE NARALA
"Nice insurance agent and highly recommend"
Heidi Strom
June 19, 2026
5
out of
5
rating by Heidi Strom
"So helpful & friendly"
Art Kite
June 19, 2026
5
out of
5
rating by Art Kite
"I'm new to the area and was very happy with the service and how professional the team at Staci Howell agency (especially Kristen) treated me. They were very responsive and answered all my questions with a smile. I felt like I was part of their family."
We responded:
"Art, we welcome you to our State Farm family with open arms! Thank you for taking a moment to share your experience with us! - Staci"
Alecia French
June 18, 2026
5
out of
5
rating by Alecia French
"Eileen was professional, responsive, and made the insurance process simple and stress-free. She answered all of my questions and provided excellent customer service. Highly recommend working with her and the State Farm team!"
We responded:
"Alecia,
Thank you so much for your kind words! We're thrilled to hear that Eileen was able to make your insurance experience smooth and stress-free. Providing excellent customer service is our top priority, and it's wonderful to know that Eileen met your expectations. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs."
michael robinson
June 18, 2026
5
out of
5
rating by michael robinson
"Always fast and friendly when adding or removing cars and bikes from my account."
steve kesler
June 17, 2026
5
out of
5
rating by steve kesler
"Have been with this agency for approximately 11 years. Fortunately I have not had a major claim ( one for a roadside assistance due to a flat tire)
I find that the premiums for home and auto coverage are very competitive.
Stacey and everyone at the agency have always been knowledgeable and helpful.
I highly recommend these folks for your insurance needs.
Steve Kesler
Indian Trail."
We responded:
"Steve,
Thank you so much for your kind words and for being a valued part of our agency for the past 11 years. We're delighted to hear that you've had a positive experience with your home and auto coverage. It's wonderful to know that Stacey and the team have been able to assist you with your insurance needs. Your recommendation means a lot to us, and we're grateful for your trust and support."
Long Nguyen
June 4, 2026
5
out of
5
rating by Long Nguyen
"Friendly and great service"
We responded:
"Long, Your experience with our team is exactly what we strive for! Call us anytime. - Staci"
celeste chaton
June 3, 2026
5
out of
5
rating by celeste chaton
"This team is the best! Super friendly, very responsive and always helpful!"
We responded:
"Celeste, thank you so much for your kind words and 5-star review! - Staci"
Maddie Brown
June 3, 2026
5
out of
5
rating by Maddie Brown
"I have worked with this team for some time. From car insurance under my family in high school, to now having my own policy for my own car. I couldn’t think higher of these lovely people. They have every intention of giving you the best service and providing competitive rates. I feel confident that all of my needs will be met with nothing short of an upbeat attitude! Thank you to everyone who has been such a huge help over these past 5 years!!"
We responded:
"Maddie, thank you so much for your thoughtful review and for being with our team over the years! - Staci"
David Conyers
June 1, 2026
5
out of
5
rating by David Conyers
"Always helpful, knowledgeable and professional."
We responded:
"David, thank you so much for your 5-star review! - Staci"
April Meadows
May 29, 2026
5
out of
5
rating by April Meadows
"Awesome. Such an easy process. Thank you so much."
We responded:
"April, your five-star review means so much to us! - Staci"
Erica Reed
May 27, 2026
3
out of
5
rating by Erica Reed
"I've had this insurance organization handle my policies twice now. The first time was a very poor experience — after the initial "introductory" pricing, my rates skyrocketed, so I switched as soon as my 6 months were up.
I recently came back to them and have now been with them for about a little over 6 months this time . The first 6 months went great, and the most recent 6 months (after my renewal) have been mostly positive so far. That said, their customer service and communication are very inconsistent, which is why I’m only giving 3 stars.
I leave voicemails and send text messages, but it often takes hours to get a response , if you get one at all. Today is a perfect example: I’ve been sitting at the tag office since 9:00 a.m. trying to get proof of insurance for my motorcycle. I called the office at 9:40 a.m. and sent a text at 9:50 a.m. I didn’t get a reply to my text until 10:50 a.m., and I’ve followed up several more times with no response. I’m now stuck here for hours with no resolution.
I understand not everyone can handle things online like you can directly with State Farm, but the long wait times for basic requests like this are frustrating and unnecessary"
We responded:
"Erica, thank you for taking the time to share your experience. We’re glad to hear that parts of your coverage have gone well, but we’re very sorry to hear about the delays and frustration you experienced. We appreciate you bringing this to our attention, and we will use your feedback to improve our response times and communication processes. - Staci"
Angel Santos
May 20, 2026
5
out of
5
rating by Angel Santos
"Muy buen servicio y atencion. Llebo más de 8 años con ellos. Muy satisfecho. Gracias"
We responded:
"Muchas gracias, Angel, por su confianza y lealtad durante estos más de 8 años! Agradecemos mucho sus amables palabras y nos alegra saber que está satisfecho con nuestro servicio y atención. Esperamos seguir atendiéndolo por muchos años más. ¡Gracias nuevamente! - Staci"
Jorge beltran
May 14, 2026
5
out of
5
rating by Jorge beltran
"Great service to the customer"
We responded:
"Jorge, Thank you so much for taking the time to share! We appreciate the positive feedback. All the best - Staci"
Chris Rodriguez
May 12, 2026
5
out of
5
rating by Chris Rodriguez
"Great service!"
We responded:
"Chris, Providing excellent service is our top priority. Glad we were able to deliver! Thank you for being a part of our State Farm family. - Staci"