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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Viafora

January 26, 2026

5  out of  5
rating by David Viafora
"Great customer service - Ryan was quite the inexhaustible source of positivity and friendliness! And the combo rates for auto and home were the best I’ve seen."
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Matt “BOONDOGGLE” H

January 22, 2026

5  out of  5
rating by Matt “BOONDOGGLE” H
"Working with Ryan has been great. He was able to take all of our insurance needs into account while making sure we got the best pricing for coverage."
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Jamie

January 16, 2026

5  out of  5
rating by Jamie
"Our family had a bad experience with another State Farm agency and transferred our policies to Staci’s office. Thankful to have found her agency and appreciate the excellent service and support we receive from her office."
We responded:
"Jamie, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Staci"
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nsokhn

January 15, 2026

5  out of  5
rating by nsokhn
"State Farm team are great to work with. Very helpful and provide quick service"
We responded:
"Nsokhn, thank you so much for your kind review! I appreciate it! - Staci"
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Anthony Saldana

January 15, 2026

5  out of  5
rating by Anthony Saldana
"Staci was patient and answered all my questions. She made herself available to answer my questions promptly. Happy I made the switch."
We responded:
"Anthony, thank you for taking a moment to express your satisfaction with our office! My team and I will always work hard for your business each day! - Staci"
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arden hilton

January 14, 2026

5  out of  5
rating by arden hilton
"Very pleasant and wonderfully helpful"
We responded:
"Arden, thank you for the opportunity to serve your insurance needs! - Staci"
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Shayde Ednie

January 8, 2026

5  out of  5
rating by Shayde Ednie
"Very Wonderful Insurance Company, Staff is Very Customer Focused!"
We responded:
"Shayde, we appreciate the 5-star review! It means a lot to us—thank you for choosing our team. - Staci"
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Rana Helms

January 5, 2026

5  out of  5
rating by Rana Helms
"I always have great experiences with State Farm waxhaw. They are friendly, knowledgeable and always there to answer my questions. I highly recommend"
We responded:
"Rana, thank you so much for taking the time to leave us a five-star review! We appreciate your recomendation. - Staci"
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Chelsea Wright

December 19, 2025

5  out of  5
rating by Chelsea Wright
"I just have to leave this review for Brenden. He has been absolutely amazing in the process of switching insurance companies and making the switch so incredibly easy! Most importantly getting me a rate that I never thought I could get which I couldn’t be more happier about! I was referred to Brenden by a dear friend and I couldn’t be more thankful! Thanks again Brenden and State Farm!"
We responded:
"Chelsea, im so happy to hear Brenden could help you with all your insurance needs! - Staci"
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Rhonda Bragado

December 19, 2025

5  out of  5
rating by Rhonda Bragado
"Everyone in the office is wonderful to work with and always helpful with questions and getting the insurance that works best for our needs!"
We responded:
"Rhonda, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! -Staci"
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Corbin Smith

December 17, 2025

5  out of  5
rating by Corbin Smith
"Could not be more happy with the customer service and the rates! Highly recommend!"
We responded:
"Corbin, we look forward to providing you with an exceptional customer service experience in the future as well. - Staci"
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Joy Marron

December 9, 2025

5  out of  5
rating by Joy Marron
"Very helpful and professional!"
We responded:
"Joy, thank you for the positive feedback! - Staci"
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Blair Murray

December 9, 2025

5  out of  5
rating by Blair Murray
"Ron did a great job of making sure everything was matched with my previous insurance policies. He also went above and beyond to show me how I could save money and get better coverages. After coming back from underwriting, I saved even more money both on my home and my auto policies. Ron and State Farm did a great job."
We responded:
"Blair, I’m happy to hear we could provide you with a positive insurance experience! - Staci"
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Kevin D.

December 9, 2025

5  out of  5
rating by Kevin D.
"Great State Farm Office, always very knowledgeable and very helpful . someone is always there to answer any of my questions."
We responded:
"Kevin, we care for our customers deeply, and we're proud to serve you each day. - Staci"
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Krista Spurgeon

December 8, 2025

5  out of  5
rating by Krista Spurgeon
"Everyone has been knowledgeable of my questions! Everyone has been friendly. This is a great State Farm office to work with!!"
We responded:
"Krista, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Staci"
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GeRita Connor

December 5, 2025

5  out of  5
rating by GeRita Connor
"This State Farm office has always been very accommodating and thorough- offering assistance in whatever ways they can. My auto claims process after a car accident was seamless and their guidance helped greatly."
We responded:
"GeRita, thank you so much for your kind words! We’re always here to help whenever you need us. - Staci"
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Jeffrey Richman

December 5, 2025

5  out of  5
rating by Jeffrey Richman
"I’ve been working with Staci Howell – State Farm (and her staff) for well over 7 years, and I could not be more impressed with the level of service and care I’ve received. They handle insurance for both my personal auto and my investment properties across North Carolina and South Carolina, and they have been exceptional every step of the way. Their responsiveness is top-tier — any time I have a question or need help, I can rely on them to get me accurate answers quickly. It’s a rare thing these days to find an insurance team that not only knows their stuff but genuinely cares about their clients’ needs. If you’re looking for a knowledgeable, reliable insurance agency that values your time and makes you feel like a priority, Staci Howell and her team at State Farm are the ones to trust. Highly recommend!"
We responded:
"Jeffrey, thank you so much for your incredible review! We truly appreciate your trust over the past 7 years. It means a lot to know that my team and I have been able to support you! - Staci"
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Rajkumar Kanniah

December 5, 2025

5  out of  5
rating by Rajkumar Kanniah
"Professional, responsive, and helped me find the right coverage quickly. Highly recommend!"
We responded:
"Rajkumar, thank you for the five-star review! We appreciate your support! - Staci"
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Brian Durham

November 25, 2025

5  out of  5
rating by Brian Durham
"Staci Howell and her office have been amazing to us, especially after dealing with an auto repair claim where they dealt with the body shop directly so we didn't have to. Highly recommend!"
We responded:
"Brian, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Staci"
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Francesca D'Alessandro

November 23, 2025

5  out of  5
rating by Francesca D'Alessandro
"Best agency bar none. They respond, timely, give great advice, and really try to protect your family. I would go nowhere else."
We responded:
"Francesca, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Staci"
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Barbara Lawter

November 20, 2025

5  out of  5
rating by Barbara Lawter
"Everyone at the Waxhaw State Farm agency has been very kind, helpful and patient when I might need them to explain something again. I feel very comfortable there and know I can rely on them to give the best advice possible."
We responded:
"Barbara, thank you for giving my team and I the opportunity to assist you! We look forward to providing you with an exceptional customer service experience in the future as well. - Staci"
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Renee Houghton

November 20, 2025

5  out of  5
rating by Renee Houghton
"I recently changed State Farm agents after not having a good experience with mine. I contacted Staci Howell's office having seen then awround Waxhaw for years. This was the best move I had made and wish I had done it sooner. From the moment I walked in to the office, I was welcomed and felt that I was important being given Staci's undivided attention to address my family's insurance needs. Staci is exceptionally knowledgeable and takes the time to help explain options while educating me on things about insurance I did not know. Everytime I call the office for something, the team is professional, kind, and very helpful. Fantastic customer service, care and kindness in insurance does still exist and as paying customers (we pay a lot), we deserve to be treated well. Staci Howell and her team do just that. I wish I would have changed agents long before now. I highly reccommend Staci Howell - State Farm top agent in my book and her awesome team!"
We responded:
"Renee, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you! - Staci"
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Peter Peterson

November 19, 2025

5  out of  5
rating by Peter Peterson
"They are so professional and so friendly They can beat any prices with any agents"
We responded:
"Peter, thank you for trusting us! - Staci"
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Joe Hall

November 19, 2025

5  out of  5
rating by Joe Hall
"Great customer service. Answered all of my questions in a timely manner. I'm not a huge fan of change, but they made switching easy"
We responded:
"Joe, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated! - Staci"
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Lisa Fay

November 5, 2025

5  out of  5
rating by Lisa Fay
"My son referred me to Staci Howell's agency. I worked with Kristen Annan. Kristen was very helpful with the process of switching from my previous insurance company and explaining all the different insurances, limits, etc. If she needed to check on something, she followed up immediately. Since then Kristen and the rest of Staci Howell's team have provided exceptional customer service for anything we need."
We responded:
"Lisa, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Staci "